Skip to main content
Get the app
Book a proFor prosAppSign in

How can we help?

Help Center

Step-by-step guides and answers to common questions — for clients and pros.

Ask Hammer Hank

Hammer Hank is the Traeos AI assistant.

Guides & walkthroughs

In-depth, step-by-step help for getting the most out of Traeos.

Getting started as a pro

From download to your first job — the four steps to a live Traeos profile.

Read guide

Setting your service area

Pick the zip codes you cover with the radius tool, and switch coverage on or off anytime.

Read guide

How you get paid

Quotes, milestones, payouts to your bank, tips, and exactly what Traeos charges.

Read guide

Running a company

Build a team under one brand: invite pros, set what each can do, and choose how they're paid.

Read guide

Your tier & score

What your reliability score and tier mean, why new pros start as provisional Gold, and how to climb.

Read guide

Frequently Asked Questions

Contact Us

Support hours: Monday - Friday, 8am - 6pm CT. We aim to respond to all inquiries within 24 hours on business days.

Quick Links

Still need help?

Our support team is here for you. Don't hesitate to reach out — no question is too small.

Provide Feedback Email Us

Prefer email? Reach us directly at support@traeos.com